An accident is an unplanned event which resulted in your covered eyewear being damages.  For example, a drop or impact can crack the frame and/or lens.  We understand, accidents happen.   We’ve got you covered. 

Yes, we’d be sorry to see you cancel your protection plan and the benefits it provides.  If you cancel within 30 days, we’ll refund you the full amount.  If you cancel after 30 days, we’ll return the balance of your coverage term.  If you want to cancel your plan, please return to a nearby store and our store associate will help you process the cancellation. 

It’s fast and easy.  Simply return to a nearby store and our store associate will get some basic information and set you up to receive your replacement pair.  That’s it!

We provide 1 replacement pair during the period you are covered.  Once you receive the replacement pair, your protection plan is fulfilled.  You can purchase another protection plan on your replacement pair so you can enjoy the benefits of VisionGuard for another term.